ER24’s Contact Centre will immediately dispatch an appropriate road or air ambulance which is staffed by our appropriately qualified emergency medical care practitioners. Once at the scene of the incident, lifesaving support will be provided to the patient and where relevant, the patient will be stabilised before transfer is provided to the closest most appropriate medical facility/as per client customised requirements.
Our team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient’s state and fitness to travel. Other considerations include but are not limited to airport availability, weather conditions and distance to be covered as assessed by the Contact Centre doctor. Our Contact Centre and operational team will determine whether transport will be provided by medically equipped helicopter, regular scheduled flight or road. All fees here are billed via alternate reimbursement model and ER24 reserves the right to bill the Client at the ER24 tariff if no form of cover for transportation is available.